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Customer Service

Shipping & Delivery
Some brands have exclusive distributors in some countries and regions. We couldn't ship their products to limited places.Please refer to sales representitives before placing orders if you're not sure.
Privacy & Security
This privacy policy sets out how Skeycig uses and protects any information that you give Skeycig when you use this website. Skeycig is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Skeycig may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Returns & Replacements
All items are checked before they are shipped away.
1. You may return your items within 7 days with its original status.Hope you would understand that you must take the shipping fees.
2. Batteries and MODs usually come with 3 or 6 months warranty
3.If you receive a broken item, record their sn and take a near pic of it, send to us through chat or email.
4. A replacement will be shipped after we approved your request.
5. Contact us if any doubts exists.
Ordering
1. An email will be sent to you once your order are submitted successfully.
2. And another email will be sent to you after you make payment.
3. Generally, within 24 hours a shipping number will be available in "My Account" settings panel after items are shipped off.Meantime a notification email will be sent to your registered email box.
4. These websites maybe helpful for you to check order status: www.usps.com, www.ems.com.cn/english.html, intmail.183.com.cn/icc-itemtraceen.jsp
5. Dont't get email or number? Contact us without hesitation.
Payment, Pricing & Promotions
We accept paypal or bank transfer (T/T) right now
Viewing Orders
Anytime you can login to view your order's status. That means you must rigister an account for this. you can order any item without regisering by being a guest.
Updating Account Information
Anytime you can login to update your order's status. That means you must rigister an account for this. you can order any item without regisering by being a guest.